FAQ’s

November 29th, 2023
faqs

FAQs

Check out our FAQs for answers to common queries, if you need additional help please contact us via email or give us a call.


When are you open?

We are open for our Choose Your Own event from the 19th of October between 10am – 3pm. No booking is required.

We officially open from the 29th of November between 8am -5pm. This includes our festive shop and weekend events. The last day we are open is the 23rd December.

Are dogs allowed?

We welcome dogs as long as they are kept on a lead. However, please note that dogs are not permitted inside the shop or café.

Are the huskies there this year?

All being well the huskies are due to be visiting us on the following days:
Friday 1st December – Monday 4th December
Saturday 9th December – Sunday 10th December
Monday 18th December – Friday 22nd December

When will Santa be visiting Marldon?

Santa’s Grotto will be available for your little visitors from 30th of November throughout December. Online booking for Santa’s Grotto will open on the 19th of October.

Where are you located?

We are on Totnes Road in Marldon, if you’re using a Satnav then our postcode should bring you right to us – TQ3 1RR. There’s a very large sign outside as well as our giant Santa, so you shouldn’t miss us!

My tree has bugs!

A Christmas tree is not just a holiday decoration; it’s a living, breathing ecosystem. Marldon Christmas Trees fight to reduce our carbon footprint and do not spray harmful pesticides on the trees.
Common Christmas tree bugs, such as aphids, spiders, mites, and bark beetles, can often hitch a ride into your home on your Christmas tree.

When it comes to managing the presence of bugs in Christmas trees, homeowners can adopt a more thorough approach to ensure a pest-free Christmas. We recommend the following steps:

  • Inspection: Before bringing a tree into your home, inspect it thoroughly for signs of bugs.
  • Shaking: Give the tree a good shake this can help dislodge insects and loose needles.
  • Vacuuming: Regularly vacuum around the tree to remove any fallen bugs.
  • Natural Remedies: Use natural insect repellents, like neem oil, to deter bugs without using harmful chemicals
  • Avoid Heat Sources: Keep the tree away from heat sources, as this can dry it out, making it more attractive to pests.

Remember, most insects brought in with a Christmas tree are harmless and will not survive long indoors due to the lack of food and different environmental conditions. However, taking these precautions can help ensure a pest-free holiday experience.


How much are the cut trees?

Trees vary in price dependent on size and species, but they start at £19.99. Please see our price guide here

How much are the potted trees?

Trees vary in price dependent on size and species, but they start at £12.99. Do you know what size you’re looking for? Please see our price guide here

How much are tree stands?

A standard stand is £17.99 for a small, £25 for a medium and £30 for a large. We also do a quick stand for £25, which doesn’t require the tree to be fixed with bolts.

Do you deliver?

We do. The cost varies depending on location, starting from £16.95

How long do the trees last?

We provide a guarantee on our Nordmann, Fraser and Noble fir trees for 3 weeks after the date of purchase right up until Christmas Eve, providing that our care instructions have been followed.

How do I look after my tree?

Place it away from any heat sources, such as radiators or fires. Before you put it in the stand, cut 2cm off the bottom of the trunk to maximise water uptake and make sure the water is kept topped up. For full instructions please see our care guide

GROTTO FAQs

What should we wear?

It gets a bit chilly on the farm at this time of year, so we recommend dressing in your warmest festive outfits, and sensible shoes are a must. A little sparkle never hurts, either!

Can my child who is not booked in to see Santa also visit Santa with their sibling?

Unfortunately, due to limited capacity, only children who have been booked in can visit Santa. But don’t worry, we’re sure they’ll have plenty of fun exploring the farm and meeting our other festive friends.

Can all my children go in together?

Due to elf and safety regulations, we can only accommodate a maximum of 8 guests inside the Grotto at a time. But don’t worry, we can arrange separate time slots for larger families

What is the gift?

Every child who visits Santa will receive a special, magical gift from the North Pole.
It’s a surprise, so keep your eyes peeled!

Does my baby need to pay to see Santa?

Babies don’t need a ticket to visit Santa and are welcome to attend with their siblings. Unfortunately they won’t receive a gift, but they’ll still feel the love!

What is the maximum number of children to visit Santa at once?

Due to elf and safety regulations, we can only accommodate a maximum of 8 guests inside the Grotto at a time. We are also limiting our tickets to 4 children per slot, to make sure that everyone has plenty of time with Santa.

Can I have a refund if I cannot attend?

Please refer to our Cancellation Policy for details on refunds.

How can I contact you if I have any questions?

You can contact our elves by phone at 01803 529997 or by email at info@marldonchristmastrees.co.uk

What happens if we’re late for our slot with our child/children?

We cannot guarantee entry for late arrivals, as Santa may already be busy with other visitors, but we’ll do our best to accommodate you. Just give us a jingle on 01803 529997 and we’ll see what we can do.

My child is a bit nervous/scared, how will you reassure them?

Our elves are trained in the art of spreading Christmas cheer! They’ll be there to offer a warm hug, a friendly smile, and a sprinkle of magic to calm any nerves.

Can we take pictures of Santa and our child/children?

Of course! We encourage you to capture these magical moments. Our elves will be happy to snap a photo for you.

Can Santa chastise/tell off my child?

Santa is the embodiment of Christmas cheer! He’s all about spreading love, laughter, and kindness. He would never chastise or tell off a child

Do I need to buy a ticket to accompany my child to see Santa?

Two adults can accompany a child free of charge, additional adults can purchase a ticket for £3. So sit back, relax, and enjoy the magic.

I/my child has a disability, are we still able to visit?

Christmas is for everyone, so we’ve made sure that our Grotto is accessible for people with disabilities. Please contact us at info@marldonchristmastrees.co.uk to
discuss your requirements.

When will the reindeer and huskies be there?

The reindeer and huskies will be making special appearances over the festive period. Keep an eye on our website or social media for updates!