Our Christmas Trees like many other perishable goods including flowers are impossible to guarantee and their survival depends very much on the environment they are kept in, the care they are given and the individual tree themselves.
In the rare instance our tree dies before Christmas we will do everything in our power to resolve the issue and ensure you have a fresh tree before Christmas Day.
We guarantee our trees from the 24th of November right up until (and including) Christmas Day, providing that our care instructions have been followed.
Issues need to be raised on the day of delivery/collection or as soon as possible after becoming apparent. In every instance we will ask for a proof of purchase so please ensure you keep hold of receipt and your tree label (The short tag that came off of your tree).
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